When you’re a family-run business, you care more.
We are vested in our clients’ success.

You’ll never be without support when you work with Tech-Payments. As a Veteran, Tracy was trained to serve and protect others. As a family man and business owner he takes that responsibility very seriously. As a defacto partner to every one of his clients, his family is his trusted team.

The Tech-Payments Family

Tracy Franks

Founder and President

Tracy Franks 20 plus years working in information technology combined with his ?? years spent serving in the US Navy, culminated in Tech-Payments.

When he returned from Afghanistan in late 2015, Tracy saw a void in the credit card payments sector and “decided to try a little experiment.” Tech-Payments was launched to meet the need for secure solutions with best-in-class systems and customer-centric service and support.

Tracy’s experience working with Cisco Routing & Switching, and his work with Microsoft on server infrastructure contributed to his keen eye for prioritizing security. As a retired Lieutenant Commander is the US Navy, Tracy is comfortable with hard work and dedication in service to others.

In fact, it is Tracy’s belief that his client’s problems are also his own. He strives to ensure all clients retain 100% uptime for all business-critical systems because he understands that downtime equates to lost revenue, and loss of trust.

Tracy is married to Monica. Both Veterans, they travel often, explore the outdoors, and enjoy flipping homes with Monica’s mother Maria Bartlow. Tracy and Monica have three dogs: Coco, Nefertiti, and Cleopatra.

Organizations and Certifications

The Rest of the Tech-Payments Family

  • From his military training, Tracy understands better than most the importance of teamwork. When you serve, everyone goes through the same training. From day one a trusted team is formed which builds sometimes subtle, always crucial communication skills. You cannot be an effective team member without stellar communication and it’s not just about transmitting information, it’s also about having the necessary attention to detail to receive information.

    That appreciation for effective teamwork, clear communication and attention to detail is why Tracy’s team at Tech-Payments is so loyal, they value the same core-principles as Tracy.

    It also helps that most of the team is family!

  • Monica Franks

    Monica Franks, also a Veteran, has significant experience in Information Technology. Her strengths lie in systems and applications which provides a complimentary skill to Tracy’s infrastructure experience; their combined efforts are useful in accomplishing client’s goals. In addition to her tech skills and support, through her outreach efforts, Monica is instrumental in strengthening relationships with our clients.

  • Maria Bartlow

    Maria Bartlow is all about relationship management. She brings extensive experience from multiple roles she’s played both personally and professionally. Her focus is addressing the needs of current clients as well as developing relationships with new and prospective clients. Because of Maria’s phenomenal support and service, to date we can claim a 100% retention rate of all our accounts in Northern California.

  • Quincy Washington

    Quincy Washington is a mixed media artist. His abilities provide support for both new and existing clients that have branding or marketing requirements. Whether it’s refreshing dated digital media, or developing marketing and branding concepts, Quincy’s unique skills are another example of how Tech-Payments is indispensable for clients.

Connect with the Tech-Payments Team to get started!

  • "We save over $100 a month while improving service, upgrading our terminals and integrating our point of sales system (POS)."

    Mail Clinic of Issaquah

  • "Tech Payments saves me money every month on credit card processing."

    “Tracy Franks and Tech Payments have been amazing! The customer service is top notch. I was hesitant to change from my existing company, but Tracy and his team made the transition seamless!! And the best thing is, Tech Payments saves me money every month on credit card processing. Thanks!!”

    Michael Bruce Image Consulting

  • "We appreciate Tracy for his hard work, professionalism and an outstanding product!"

    “After meeting with Tracy I was really pleased with his professionalism and understanding of my automotive business. He was very patient in explaining everything to myself and my daughter who runs my business. After waiting for our current contract to expire he checked in regularly and made sure we were doing okay. When we finally made the switch it was quick and easy and he even stayed to help all the staff make sure they knew how to use the new system. If we ever have any questions he gets back to us right away. We appreciate Tracy for his hard work, professionalism and an outstanding product! Thank you Tracy. Look forward to many happy years working with you.”

    McCabe’s Automotive Specialists

  • "Tracy is ALWAYS a text or phone call away."

    “We partner with Tech-Payments for our credit card processing and all our IT needs. Tracy is ALWAYS a text or phone call away. It’s very reassuring to know we can address any issue immediately with minimal disruption to our business. His customer service and expertise are unrivaled.”

    Mercer Island Florist

  • "Tech Payments came at the highest recommendation, and they have not let me down. "

    “After researching companies to use, Tech Payments came at the highest recommendation, and they have not let me down. They have responded to every customer service question we have had immediately. We are very happy with our decision to use them.”

    Baker Insurance Group

  • "I am actually kicking myself for not switching sooner..."

    “We are a very fast paced, high quantity dental practice who does about 25-50 credit card transactions per day. I was already getting a great rate with another merchant service company, so was hesitant to switch. I also thought the process of switching would be a lot harder than Tracy promised. I have to say, I am so glad we finally made the change! The process was super quick and easy. Tracy took care of 99% of the process and walked me through the rest.

    I am actually kicking myself for not switching sooner because we have access to the wonderful online gateway website, which allows us to schedule future payments and save credit card information securely. I would highly recommend this program to anyone. Thank you Tracy for helping us switch over!”

  • "Tracy was very straightforward with me from the beginning. He explained exactly how costs were calculated and helped me save a lot of money each month"

    “I have been using Tracy and Tech-Payments for the past 6 months and I am extremely satisfied. I am a small business owner and was frustrated with the lack of transparency related to costs with other credit card processing companies. In addition, I was tired of paying too much in processing fees. Tracy was very straightforward with me from the beginning. He explained exactly how costs were calculated and helped me save a lot of money each month. During the start up phase, Tracy helped customize my credit card device, downloaded my logo onto our machine, and trained me with my online account. Tracy really cares about his customers and has followed up with me periodically to make sure that I am satisfied. Tracy provides great customer service, is honest, and has integrity. I would highly recommend Tracy and his staff.”

    Quest Physical Therapy

  • “We recently switched our credit card processing from Square to Tech-Payments and we are by far much happier."

    I honestly didn't know my options when signing up with Square or even that there were other options, really. Tracy met with me and went over in detail what he thought was best for our company and why. He beat the rates we were paying Square and upgraded to us to a much fancier, high-tech system that has been impressing our customers already.

    You lose nothing to ask for him to review what you're currently paying and see what he can do for you. He also offers other IT services which you'll have to inquire about, but you can't beat cheaper rates, GREAT customer service and having a rep that is local and can take care of your needs without having to deal with people who are not even in the same country sometimes. Highly, highly recommend.”

    Airman Transportation

  • "Tracy will either match or beat your merchant fees which helps a small business."

    “ His company uses the latest technology so your store or company is not lagging behind. Honest and professional. Recommend him to all our ecommerce clients.”

    Fingerprint Marketing

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